Returns & Refunds
Your satisfaction is our guarantee.
30-Day Satisfaction Guarantee
If you're not completely satisfied with your NEXORA purchase for any reason, contact us within 30 days of delivery and we'll make it right — no hassle, no questions asked.
How to Return
Contact Us
Email support@aeternalifehealthstore.com within 30 days of delivery with your order number and reason for return.
Get Return Authorization
Our team will respond within 24 hours with return instructions and a return authorization number.
Ship It Back
Pack the item securely and ship it to the address provided. We recommend using a trackable shipping method.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3–5 business days to your original payment method.
Return Eligibility
To be eligible for a return, items must be:
- Returned within 30 days of delivery
- In original or unused condition (for skincare and supplements)
- In original packaging where possible
Refund Timeline
Approved refunds are processed within 3–5 business days after we receive your return. Your bank or credit card company may take an additional 3–5 business days to post the refund to your account.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please email us at support@aeternalifehealthstore.com within 7 days of delivery with photos. We will send a replacement or full refund at no additional cost to you.
Sold by Aeternalife Health — Your Health · Our Priority. This policy applies to purchases made directly through aeternalife.store.