Shipping Policy
Fast, reliable delivery for your NEXORA wellness ritual.
🚚 Free U.S. Shipping on all orders over $75. No code needed — automatically applied at checkout.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays will be processed the next business day.
U.S. Domestic Shipping
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 Business Days | $6.99 (Free over $75) |
| Express Shipping | 2–3 Business Days | $9.99 (Free over $150) |
International Shipping
We ship to select international destinations. Rates and delivery times are calculated at checkout based on your location.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Southeast Asia (ID, SG, MY, TH, PH, VN, etc.) | 10–21 Business Days | $9.99 (Free over $100) |
| Asia (AE, CY, QA, SA, TR, YE) | 10–20 Business Days | $12.99 (Free over $100) |
| Europe | 10–21 Business Days | $14.99 (Free over $150) |
| Oceania (AU, NZ) | 14–25 Business Days | $14.99 (Free over $150) |
| Rest of World | 14–28 Business Days | Calculated at checkout |
Note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly through the carrier's website or via your order confirmation link.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@aeternalife.store with your order number and photos of any damage. We will resolve the issue promptly.
Sold by Aeterna Life — Your Health · Our Priority. Shipping times are estimates and not guaranteed. Delays may occur due to carrier issues or high-volume periods.